Over 28th and 29th January 2014, LiveStax was launched to 259 employees (now 261) of our first customer, Causeway, who happened to be our parent company.
- Whilst the team believes LiveStax is the next best thing to slice bread, not everyone has been as excited as the team. The reality is that 12.6% of those on-boarded are yet to login for the first time. Whilst 87.4% on-boarding can only be treated as successful, as a team dedicated to excelling ourselves, we cannot be happier with anything less than 100%.
- Whilst I have an inherent nature to try out anything new, majority of users saw LiveStax as yet another tool they were introduced to, even though a previous company wide presentation and demonstration of LiveStax received great reviews. It took few weeks before the majority of users logged in, other than those early adapters.
- Whilst LiveStax can be used for both personal and business uses, as we launched it for business inside Causeway, users have been slow in setting up Groups for collaboration.
- Active weekly usage have hovered between 15 to 30%, with current levels around 25%.
- Customer view Apps which gives an unparallel insight to “single view of the Customer” have emerged as the winner. These apps surface information and functionality from sales, finance and support, the functionality which previously required in-depth understanding of respective software applications. In most cases, sales staff had no easy access to finance software and had to rely on colleagues to run regular reports. It has now become a common practise, even within this short period to view customer status before making a call or a site visit to truly understand any outstanding issues related to the customer, from payments to support tickets.
- Not ignoring the social elements, the team has also been busy in building few fun apps including Formula 1 and Football to Sudoku. Whilst these have not made the top 6, nevertheless, we hope they will help improving the usage of LiveStax in the long run.
- As individual Apps are concerned, Our Customers (45.98%), Where Is Everybody (26.82%), Causeway Status (25.09%), Customer Care (23.98%), Customer Location (23.24%), Maintenance DB (20.29%) and Room Rummager (19.93%) are popular among the 110 Apps in our AppStore.
- We have a finite period before we on-board the second organisation. We need to understand what works and what does not. We know for a fact that having minimum Apps do not help. Lack of a SDK has frustrated many who were eager to develop Apps.
- As soon as the SDK is available, Causeway Product Teams will commence development of Causeway Product Apps. However, few hungry teams have found ways around to develop an App or two.
- As a tech startup with limited resources with an ambitious plan, just like any other team, we had to prioritise what gets build first. We’ve also changed some of the terminology as we continue user development, e.g. Stax is now simplified to Apps, Workgroups will be known as Spaces, and Workspaces, Groups and Tabs will be known as Pages.
- We are currently developing the third major iteration on target for completion before we on-board the second customer. This version will also feature a significantly new design, both in terms of visual design, user interface (UI) and user experience (UX).
Image credit: DROdio